Refund policy

We want you to love what you order from We Do Equipment. If something isn't right, here's how returns and refunds work.

Your right to cancel (14-day cooling-off period) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, email us at dan@wedotennis.co.uk with your order number, stating that you wish to cancel. You then have a further 14 days from notifying us to return the goods.

Condition of returned items Items must be returned unused, in their original condition and packaging, with all tags and labels attached. Rackets that have been strung to your specification, or any personalised/customised items, cannot be returned unless faulty.

How to return an item Email dan@wedotennis.co.uk with your order number and reason for return, and we'll confirm the return address and next steps. Please obtain proof of postage, as we can't be held responsible for returns lost in transit.

Who pays return postage If you're returning an item because you've changed your mind, return postage is at your own cost. If the item is faulty, damaged, or not what you ordered, we'll cover reasonable return postage costs.

Refunds Once we've received and inspected your return, we'll process your refund within 14 days, to your original payment method. Original delivery charges are refunded in full only where the entire order is being cancelled and returned.

Faulty or damaged goods If an item arrives faulty, damaged, or incorrect, contact us within 30 days of delivery at dan@wedotennis.co.uk with photos where possible. In line with the Consumer Rights Act 2015, you're entitled to a repair, replacement, or full refund.

Racket stringing service Because stringing is carried out to your specification, completed stringing orders cannot be cancelled once work has begun, except where the work is faulty.

Contact us Questions about a return or refund? Email dan@wedotennis.co.uk.